RETURN POLICY
 
Last updated February 06, 2020
 

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.
 
RETURNS
 
All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
 
RETURN PROCESS
 
To return an item, please email customer service at contact@lightexcel.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:
 
LightExcel
Attn: Returns
RMA #
306 Chestnut Street West  
Whitby, Ontario L1N 2Y8  
Canada  
 
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 
 
REFUNDS
 
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange.
 
EXCEPTIONS    
 
For defective or damaged products, please contact us at the customer service email provided below to arrange a refund or exchange. 
 
Please Note
           
     ●     Item(s) must be in original condition.   
     ●     Item(s) must be returned and shipped by USPS.   
     ●     Item(s) must be shipped in original packaging.   
 
QUESTIONS
 
If you have any questions concerning our return policy, please contact us at: 
contact@lightexcel.com